Terms of service

Last updated 12 September 2026

These terms are the agreement between you and Cognitively Group s.r.o. for using SnapBuddy. They cover the website, the desktop app and the browser extension, because all three sign in to the same account and store into the same workspace. What happens to the data itself is a separate question, answered on the privacy notice, and nothing here overrides it.

Plain language is deliberate. If a sentence here is ambiguous, read it the way an ordinary careful reader would, not the way that favours us.

SnapBuddy is free today

There is no charge for SnapBuddy at the moment and no way to pay for it: the product contains no payment processing of any kind. So there is nothing here about prices, invoices, refunds or cancellation, because there is nothing to refund or cancel.

If paid plans arrive, they will be introduced as a change to these terms with notice, and the date at the top will move. Nothing you have already stored will be taken away or locked behind a payment without telling you first and leaving you time to export it. Usage limits can apply to an account before any of that, and if one applies to yours you will see it in the app rather than discovering it here.

Your account

You need an account to use SnapBuddy, and you are responsible for what happens under it. Keep your sign-in method to yourself. If you sign in with Google or GitHub, that company confirms who you are and we receive your email address and nothing else.

• You must be old enough to agree to a contract where you live, and you must not be barred from using the service under the law that applies to you.
• One person per account. A workspace is how several people share work, and it is the right tool for that rather than a shared password.
• Tell us promptly at support@snapbuddy.ai if you believe somebody else has reached your account.

What you capture stays yours

You keep every right you already had in the screenshots, recordings, walkthroughs, notes and tags you put into SnapBuddy. We claim no ownership of them, we do not sell them, and we do not use them to train models.

We need a narrow, practical permission to run the service at all: to store your content, to process it so the product works (making thumbnails, transcoding video, assembling a walkthrough), and to show it to the people you deliberately share it with, including anybody holding a share link you created. That permission exists only to do what you asked for, and it ends when the content does.

Where an optional feature sends content to a third party to be processed, the privacy notice names that company and says what is sent. Those features are off until you switch them on.

Capturing other people and their screens

This is the obligation most worth reading twice, because SnapBuddy is a capture tool and the tool cannot tell whose screen it is pointed at.

You are responsible for having the right to capture what you capture and to share what you share. That covers a colleague’s face on a call, a customer record open in another window, a password manager you forgot was unlocked, and anything subject to a confidentiality obligation you owe somebody else. We cannot check any of it, and we do not try to.

Redaction and the other privacy controls exist to help you meet that responsibility, and they are worth using. They do not transfer it to us.

What you may not do

Short, and each line is here because it would harm a real person rather than because it reads well in a contract.

• Nothing unlawful, and nothing that harasses, defames, or invades the privacy of another person.
• No capturing or sharing of material you have no right to capture or share. See the section above.
• No attacking the service: no attempting to reach another workspace’s data, no probing for weaknesses without our written agreement, no deliberate overloading, no working around a limit that applies to your account.
• No reselling SnapBuddy as your own product, and no stripping out the parts of it that say where it came from.
• No using SnapBuddy to build a competing product by systematic extraction of how it works. Ordinary use, comparison and honest criticism are not that, and are fine.

Found a security weakness rather than exploited one? Write to legal@snapbuddy.ai. Reporting something in good faith is welcome and is not a breach of these terms.

Availability, and what we do not promise

We want SnapBuddy to be dependable and we work at it. We do not promise a particular level of uptime, and there is no service level agreement here, because promising one we have not built the operational commitments to keep would be a claim rather than a fact. Parts of the service can be unavailable, features can change, and some features are marked as experimental precisely because they might not survive.

Keep your own copy of anything you cannot afford to lose. Your content can be exported from your account page. That sentence is not a disclaimer dressed as advice: no service, ours included, is a substitute for a backup you control.

Ending it

You can stop using SnapBuddy whenever you like, and you can delete your account from your account page without asking anybody.

• Deleting an item puts it in the trash, where it stays recoverable for 90 days before it is purged for good.
• Deleting your account schedules the erasure rather than performing it immediately. You have 30 days to change your mind, and after that the erasure runs and is not reversible.

We can suspend or close an account that is breaking the acceptable-use section above, or where we are required to by law. Except where the breach makes it impossible or unlawful to do so, we will tell you why and give you a chance to put it right or to get your content out. If we discontinue SnapBuddy altogether, we will give reasonable notice so you can export.

Changes to these terms

These terms can change as the product does. When they change in a way that affects your rights or what you owe us, the date at the top moves and we will tell you in the app or by email before the change takes effect. Continuing to use SnapBuddy after that is how you accept the new version; if you would rather not, you can delete your account as described above.

Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. That carve-out comes first because it outranks everything after it.

Beyond that, and to the extent the law allows: SnapBuddy is provided as it is, we are not liable for indirect or consequential loss, and we are not liable for content you chose to capture or share. Because the service is free, there is no fee to measure a cap against; if that changes, this section changes with it and the date at the top moves.

If you are a consumer, your statutory rights are untouched by any of the above. You keep every protection the law of your own country gives you, and nothing here asks you to give one up.

Which law applies

These terms are governed by the law of Czech Republic, and the courts of Czech Republic have jurisdiction over disputes arising from them.

That is subject to one carve-out, and it is real rather than decorative. If you are a consumer resident in the European Union, you keep the mandatory protections of your own country’s law and you may bring proceedings in your own country’s courts. An EU consumer cannot be contracted out of either, so a clause claiming otherwise would simply be void; saying so plainly is more useful than leaving you to discover it.

Who we are, and how to reach us

SnapBuddy is operated by Cognitively Group s.r.o., a company registered in Czech Republic under number 21384754.

For anything about these terms or about your account, write to support@snapbuddy.ai. For anything about your personal data, including a request to see or delete it, write to legal@snapbuddy.ai, which is the address the privacy notice names for the same purpose.